About Us

Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FA

Contact Info

Lytchett House, 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, Dorset, BH16 6FA





Tap & Win is a memory card match game of this kind: 


Tap two cards trying to find the pair to clear them from the table. In the meantime keep an eye on the objective to complete trying to clear the table in the shortest time possible.

To help you use the boosters at the beginning of the game.

You can also combine these power-ups to increase combos and reduce the time to reveal all cards..

You will need diamonds to participate in matches and win special prizes such as giftcards, vouchers, smartphones, cars and much more.

Special items like Time bonus, Couple bonus, Skip bonus, Special bonus

Time bonus: -5 seconds
When: Before starting to play

Couple bonus: reveals a copy of cards as soon as the match starts
When: Before starting to play

Bonus Skip: Removes first 3 penalty misses (penalties cost -2 seconds per miss)
When: Before starting to play

Special bonus: halves the time for game errors (1 second instead of 2 seconds)
When: Before starting to play

The matches have several rounds and the game ends when the rounds are completed. Based on the time it takes you win a prize.

When you have completed a level, it is possible to see the score.

On the rank screen or in the settings under Played matches

You can get coins through:

  • winning matches by finishing in 2nd position
  • playing the daily missions
  • challenging other players
  • join a team for the first time
  • box opening
  • daily opening bonuses

Plus, you can purchase Coins Packs and Boosts from the Shop tab!

Yes, just connect with the account you want to use and play.

Even if multiple guest accounts cannot be used on one device, multiple Facebook, email Google and Apple accounts can be used if you log in and out of the accounts each time you want to play as a different player.

 You can also log out of your Facebook, email Google and Apple accounts to play with a guest account. Remember that guest accounts can be lost if game data is deleted or if you switch devices.


In Tap & Win, to create or join a team, you must first play 2 missions.

When you are played 2 missions, you will be able to join a team using the "Team" tab! Here you will find a team to choose and join or you can use the search button to find and join a specific team.

You can use the "Join" button to join a team that has available positions. If a team is "closed", you will first have to wait for the approval of the team leader!

You must first be played 2 missions  to create or join a team.

When you complete 2 missions, you can create a team by following these instructions:

Go to the "Team" tab

Tap the "Create" button

Organize team settings (name, symbol, description)

Then, tap the Create button at the bottom of the page. Creating a team for the very first time gets you a 100 coin reward!

To create a team, you will also need to leave your current team. If you want to leave your team:

Go to the "Team" tab

Tap "My Team"

Tap "Info" and you will see the "Leave" button

You can tell your friends the name of the team so they use the "Team" tab to search for it and join you!

If you are friends on Facebook or by your referral link using any apps installed on your device they can tap your name in the Friends Leaderboard and then tap the Join button.

It is not possible to invite players to a team directly.

You can only remove players if you are the team leader!

To do this, follow these instructions:

Tap the "Team" tab button

Tap "My Team"

Tap a teammate's name

Tap the "Eject!"

Be careful though, because when a player has kicked off a team, he can't rejoin!

Don't worry, new teams need time to get noticed, as players are looking for active teams. In the meantime, you can tell your friends your team name so they can use the Team tab to search for it and join you!

However, remember that if you leave the team without other players, it will be deleted.

We recommend that you try to create or join a team! You will be able to chat in the game, as well as send and receive lives! You can also make new friends.

If you don't want to be on a team, you can easily leave it by following these instructions:

Go to the Team section

Tap "My Team"

Tap "Info" and you will see the "Leave" button

When a player is sent off or rejected by a team, he can no longer re-enter it.

Team Leader can kick players off their team whenever they want, so there can be a variety of reasons for this to happen.

It is also possible that you were kicked off the team by mistake.

Unfortunately, you cannot rejoin a team after being sent off.

You will need to search for the team name in the Team menu and then select it to re-enter, as long as there are open positions.

Tap the "Help" button to send free coins and power-ups to a teammate who requests coins or power-ups in the team chat. For helping him, you will receive 1 coin!

"Help" means helping a teammate to get freecoins and power-ups. You can only help each player once per request for coins and power-ups. When a player receives coins or power-ups, the required life bar disappears from the chat.

In the "My team" section, you can see how many times a player on your team has helped his teammates.

In the Team Information window, the team's weekly help appears. Here you can see how many times free coins were sent to that team during the week.

The help option is reset every Sunday evening.

Every Sunday night, weekly help is reset for all the team players!

This way the team leader knows who are the most active players in terms of helping the teammates.

Unfortunately, after creating the team it is no longer possible to change the name or symbol.

Offensive and vulgar language are not allowed!

If someone writes abusive comments in the team chat, tap the player's message in the chat and the "Report" button to report the player.

In addition, the team leader can eject the player to remove him from the team. This way he will never be able to rejoin the team!

Finally, if you don't want to use team chat, you can turn it off from the Settings menu.

You can permanently change your name from the "Settings" menu.

Tap the "Settings" menu button at the top right (the one in the shape of a gear!)

Tap the "Change Name" button

Enter the name you want to use

Enter the name again to confirm it

Tap the "Yes" button to change the name

You won't be able to change your name a second time, so make sure you've entered it correctly.

When you have played 2 missions, you can join a team in the team menu and choose a name. After tapping the Join button, to join a team, you will be able to enter a name.

If you don't want to see messages and don't want to communicate with your teammates, you can turn off team chat from the Settings menu. Don't worry, you can claim lives and help your mates even when chat is off!

Coin & Purchase

Coins are the currency of Tap & Win. You can use them to buy power-ups

  • winning matches by finishing in 2nd position
  • playing the daily missions
  • challenging other players
  • join a team for the first time
  • box opening
  • daily opening bonuses

Plus, you can purchase Coins Packs and Boosts from the Shop tab!

  • Open the game and tap the Shop button on the bottom left
  • Choose the number of coins or the package you wish to purchase
  • Complete the Apple / Google Play payment process
  • Once the payment has been accepted by Apple / Google Play, the coins and other items you have purchased will be added to your game account.

We are sorry that you have encountered a problem with your purchase. We are here to help!

Press the "Support" button and once on the website contact us and tell us the number of coins purchased, we will do our best to solve the unexpected as soon as possible.

There can be a variety of reasons for a failed purchase, so check the following to resolve the issue:

  1. Check that there are no restrictions:
  2. Turn off restrictions by going to Settings> General> Restrictions. If you've enabled restrictions, tap to allow access to the iTunes Store and In-App Purchases
  3. For more information, see the following page: https://support.apple.com/en-us/HT204396
  1. Verify that you have used the same Apple ID on the iTunes Store and App Store.
  1. Try to log into iCloud online and update your payment information.
  1. Log out of iTunes by going to Settings> iTunes & App Stores> Apple ID> Sign Out. Restart your device and log in again.
  1. Tap Settings> Apple ID Profile> iTunes & App Stores> Apple ID> View Apple ID and enter your Apple ID password if prompted.
  2. Tap Payment Info

When you don't have enough coins to power-ups, or upgrades, a pop-up will appear asking if you want to buy more coins. By using this pop-up to make your purchase, the missing coins will automatically be deducted from your purchase so that the item can be added to your account.

If you don't want that this happens, buy more coins using the Shop button at the bottom left of the main screen.

Purchases are processed by the app store, so you must use a payment method supported by your store.

You can get more information on the accepted payment methods by consulting the information provided by the app stores:

Apple App Store

Google Play

Apple sends receipts on dates after the purchase was made, also combining multiple purchases into a single receipt.

You can go to the following link to see the history of your most recent purchases

Purchases are processed by the app store, so you can change the payment information in your Google / Apple account!

Sanrio Dream Blast is free to play, but in-game items can still be purchased for real money. If you don't want to make accidental purchases, you can change the purchase restrictions on your device.

Purchases are processed by the app store, you can consult the following links for more information:

Apple App Store

Google Play

Sanrio Dream Blast is a free game and all of its levels can be completed without spending any money.

If you prefer to disable in-app purchases, you can find out how to enable restrictions on your app store information.

If your child accidentally made a purchase in Tap & Win and would like to receive a refund, please contact us using the "Support" button and go on the website.

If you have made a purchase in Tap & Win that you would like to dispute, please contact us using the "Support" button.

You can find out how to troubleshoot purchases on your Google or Apple Account.

Game progress

If you were logged in to Facebook in Tap & Win, you can log in with the same Facebook account and continue playing where you left off.

If you were not logged in to Facebook, the progress of the guest account (the one used when you are not logged into Facebook) is only saved on the device used to play.

If you have recently switched devices, we recommend that you connect to Facebook on your old device to sync your progress and then do the same on the new device to continue playing where you left off.

Unfortunately, if you were using a guest account and you formatted your device or wiped game data, there's not much you can do - there's no way to recover an account when game data has been completely deleted.

If you delete the game and reinstall it, your progress won't be lost because we don't want our users to lose their progress if they delete the game by mistake. Unfortunately, it is not possible to reset your progress.

When an app can be suspended varies from device to device. We recommend that you do not pause the game while you are playing a level to avoid losing your progress.

If you close the game before the level completed pop-up appears, your progress will not be saved for that level. Wait for the level completed pop-up to appear before closing the game!

If you were using a Facebook account, you can reconnect to reset your progress and continue playing!

Updates and comments

Our developers are always working to bring you new and exciting new game play and matches.

You can expect an update with new matches every 2 weeks! Compete to become one of the best players in the world and win amazing prizes!

To update the game, follow these instructions:

  • Open the Google Play or App Store app on your device
  • Search for Tap & Win
  • Tap "Update"
  • Wait for it to finish
  • Open the Tap & Win app
  • If you use Facebook, log in to your Facebook account
  • Have fun 🙂

Follow these instructions to update the game via the App Store app:

  • Open the App Store app on your device (don't do this from the update window in Tap & Win, it doesn't work!)
  • Tap the "Updates" button at the bottom of the screen
  • Swipe the Updates page from top to bottom to update it (you need to refresh the page to see the update)
  • Look for Tap & Win in the list of updates and tap the corresponding Update button.
  • Searching for Tap & Win in the App Store or using the in-game update window to open the App Store will not work! You have to use the App Store updates page because that's where the list of apps that need updating appears.

After manually updating the updates page, you will be able to update Tap & Win.


The "Support" button is in the Setting section.

With a weak internet connection, you may see the connection problems pop-up as the team tab takes longer to load. You can try switching Wi-Fi connection to fix the problem.

To turn off notifications, go to your device settings and turn off notifications for Tap & Win. This way, you will not receive any further notifications.

You will find this option in the Settings> Apps> Tap & Win menu on your device. Tap it to turn off notifications.

Tap & Win uses your device's language settings.

You can change the language of your device and reopen Tap & Win to have the game in your favorite language.

Facebook account and settings

Follow these instructions:

  • Make sure that you have updated the Facebook and Tap & Win apps.
  • Go to the Facebook app and log in
  • Open Tap & Win and try to log in with your Facebook account
  • Contact us in case it doesn't work.

Guest accounts and Facebook accounts are different, so they're not in sync, sorry. If you don't want to start over when using Facebook, you can continue playing from your Facebook account by logging in.

If you were using a guest account, you can log out of Facebook to reset your progress and continue playing!

Remember that guest accounts are only saved on the device. If you change your device or reformat it, you will lose your guest account. We recommend that you use your Facebook account.

If you are using the Facebook app on your device, you can switch between accounts by following these instructions:

Open Tap & Win and log in with Facebook

Open the Facebook app

Log out of your current account

Log into your Facebook account

Open the game and log in using the same Facebook account

If you don't have the Facebook app installed on your device, use the following instructions to log into your account:

Open Tap & Win and log in with Facebook

Tap the button to log in with Facebook and enter your login details

When the login confirmation pop-up appears, tap the button with the compass icon to open the Safari browser

Log into your Facebook account in the Safari browser

Log into your Facebook account in Tap & Win

When you installed the game, you didn't give some of the required permissions.

That's why you currently don't see your Facebook friends, but don't worry and follow these instructions:

  • Open the Facebook app
  • Go to Settings (the icon with three parallel lines)
  • Scroll down to the Settings section and tap "Account Settings"
  • Tap "App"
  • Tap "Logged in with Facebook"
  • Find Tap & Win and tap on it

Here you will see "Friends list"; the option will need to be selected to see your friends in Tap & Win

If you have cloud sync enabled on your device, your Tap & Win progress will automatically be reflected on another device. Make sure you are connected from both devices using the same cloud account. Remember that an iOS device can only be synchronized with another iOS device, while an Android device can only be synchronized with another Android.

InTap & Win, you can trade lives with your teammates.

You can join the same team as your Facebook friend to send or receive each other's lives.

I can't invite a friend or see him on the leaderboard

If your friend has disabled the permissions we need to see his Facebook friends, you will not be able to see him in the invite list or, if he is already playing, in your leaderboard. He'll have to agree to the Tap & Win app's request to see his Facebook friends!

Logging in via Apple allows you to save your guest or Facebook account progress directly to your Apple account. To save your progress, tap the "Sign in with Apple" button found in the Tap & Win settings menu. Players with a guest account, or who have previously connected their Facebook account, will be able to continue playing by logging in with Apple to keep up with their progress.

You will receive 100 coins after connecting your Apple account for the first time!

You can only save one Tap & Win account on your Apple account. This means that if you connect your Facebook account to the Apple account then you will not be able to save the progress of your Guest account as well.

At the moment, access with Apple is only available for users with iOS 14 or higher.

Safety and security

We strongly recommend that you do not open links to suspicious sites that claim to offer free or unlimited items. These links can compromise your personal information after asking for your details, and without offering free/unlimited items in return.

We inform you that payments made for Tap & Win are handled by and through Apple or Google.

If you receive suspicious receipts from the iTunes / App Store or Google Play, we recommend that you contact Apple or Google directly for assistance. We always recommend that you protect your account by not sharing your password or details with others.

As a video game manufacturer, we cannot consult your payment information or make purchases without your permission. The security of personal information, including payment methods, is the responsibility of the account owner. Apple and Google provide solutions to protect your account data and we recommend that you contact them for any fraudulent charges found.

You can find more information on the Apple and Google app store pages:

Apple App Store

Google Play

Fair play

Our priority is to create a fair and fun environment in Tap & Win. To do this, we have a zero-tolerance policy against cheaters and any kind of verbal abuse in chat.

Accounts involved in such actions will face penalties such as account bans, chat bans, or loss of all coins and inventories.

We hope all players enjoy Tap & Win in the spirit of fair play.

We do not tolerate offensive messages in Tap & Win. Be respectful in team chat or any other communication channel. Team names, team descriptions, and chosen names are considered communication channels.

Examples of verbal abuse include, but are not limited to:

Explicit sexual language

Hate speech, racism, and any other form of discriminatory language

Vulgar and profane language, threats, and harassment

Sharing someone's address, telephone number, or any other personal data without their prior consent

These activities will result in a chat ban, and may even lead to a permanent ban from the game.

Cheating in any way will cause a permanent ban. Examples include, but are not limited to:

  • The behavior for defamation
  • Try to gain an unfair advantage over other players
  • Trying to exploit the game mechanics unfairly
  • Exploiting a bug
  • Share the account
  • Sharing your account to gain a competitive advantage is not allowed in Tap & Win. If more than one person uses the same account, it is considered cheating.
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Term and condition of Tap & Win 

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